FAQ - Orders & Payments
You can browse our collections, add products to your cart, and check out easily.
Yes, we accept Cash On Delivery (COD), which is available in all regions.
Yes, if the order hasn’t been sent yet, we’ll gladly assist you.
FAQ - Shipping & Delivery
No additional charge if you opt for pick up from our center in Bishmizzine El Koura. However, there is a $4 to $5 additional charge depending on your delivery location.
For the time being, our delivery services include the Lebanese territories only.
Usually 4–7 business days after dispatch.
We use traditional preservation and insulated packaging for freshness.
Yes, once your order ships.
FAQ - Traditional Food & Preserves
Yes, we use seasonal, local ingredients whenever possible.
FAQ - Embroidery & Crafts
Yes, made by skilled artisans across the region.
Yes, including names or Arabic calligraphy.
FAQ - Support & Contact
Contact us within 7 days and we’ll fix it.
Yes! We offer gift wrapping and handwritten messages.
Through our WhatsApp during working hours.