Frequently Asked Questions

FAQ Accordion
FAQ - Orders & Payments
1. How do I place an order?
You can browse our collections, add products to your cart, and check out easily.
2. Do you accept Cash on Delivery?
Yes, we accept Cash On Delivery (COD), which is available in all regions.
3. Can I modify or cancel my order?
Yes, if the order hasn’t been sent yet, we’ll gladly assist you.
FAQ - Shipping & Delivery
4. Is there a Delivery Charge?
No additional charge if you opt for pick up from our center in Bishmizzine El Koura. However, there is a $4 to $5 additional charge depending on your delivery location.
5. Do you deliver across the Middle East?
For the time being, our delivery services include the Lebanese territories only.
6. How long does delivery take?
Usually 4–7 business days after dispatch.
7. How is food packaged?
We use traditional preservation and insulated packaging for freshness.
8. Will I get a tracking number?
Yes, once your order ships.
FAQ - Traditional Food & Preserves
9. Do you use local ingredients?
Yes, we use seasonal, local ingredients whenever possible.
FAQ - Embroidery & Crafts
10. Is the embroidery handmade?
Yes, made by skilled artisans across the region.
11. Can I request custom designs?
Yes, including names or Arabic calligraphy.
FAQ - Support & Contact
12. What if my order is damaged or incorrect?
Contact us within 7 days and we’ll fix it.
13. Can I send something as a gift?
Yes! We offer gift wrapping and handwritten messages.
14. How do I contact you?
Through our WhatsApp during working hours.